CLINIC POLICIES
Thank you for taking the time to review our clinic policies. These guidelines help create a respectful, supportive experience for all patients while allowing Ancient Ways Acupuncture to provide the highest quality care.
Appointment & Cancellation Policy
Cancellation & Rescheduling
Your appointment time is reserved specifically for you. Ancient Ways Acupuncture and Chinese Medicine requires at least 24 hours’ notice for cancellations or rescheduling.
Appointments cancelled with less than 24 hours’ notice, as well as missed appointments, will be subject to a 50% cancellation fee of the scheduled service fee. This fee may be charged to the card on file or deducted from a prepaid package, if applicable.
Appointments are considered missed if you have not arrived within 15 minutes of your scheduled appointment time and have not contacted the clinic.
If a missed or late-cancelled appointment is rescheduled within 7 days, the cancellation fee may be waived at the practitioner’s discretion.
Exceptions may be considered for true emergencies, including medical emergencies, family emergencies, or severe weather.
Illness Policy
To help maintain a healthy environment for both patients and practitioners, please contact the clinic if you are experiencing symptoms of a contagious illness, including fever, COVID-19, influenza, vomiting, diarrhea, or other acute infections.
Depending on your symptoms, rescheduling may be recommended. Illness-related cancellation fees will be considered on a case-by-case basis.
Payment & Insurance Policy
Payment Policy
Payment is due in full at the time of service.
Appointments booked online may require a valid credit or debit card to be kept securely on file through Jane Payments. Cards are only charged according to the clinic’s stated policies.
Ancient Ways Acupuncture accepts:
Cash
Check
Credit and debit cards
FSA/HSA cards where applicable
Returned checks are subject to a $20 returned payment fee.
Insurance & Superbills
Ancient Ways Acupuncture and Chinese Medicine is an out-of-network provider and does not bill insurance directly.
If requested, a superbill may be provided for patients who wish to seek reimbursement from their insurance company. Reimbursement is not guaranteed, and patients are responsible for payment in full at the time of service.
Home-Based Clinic Info
Ancient Ways Acupuncture and Chinese Medicine is a private home-based acupuncture clinic located in Richfield, MN. The clinic space is located within a private residence and is dedicated solely to scheduled patient care.
To protect patient privacy and maintain a calm treatment environment, the clinic address and arrival instructions are provided after your appointment is confirmed.
Patients will enter through the designated patient entrance (backdoor) and treatment area only. Please arrive at your scheduled appointment time, as early arrival may not be possible if another patient is receiving care.
Dogs are present on the property but are kept separate from the treatment space during appointments.
Privacy & Communication Policy
Ancient Ways Acupuncture and Chinese Medicine values your privacy and is committed to protecting your personal information. Any health information shared during appointments is kept confidential in accordance with applicable privacy regulations.
The website contact form and email are intended for general questions about appointments, services, and clinic information. For your privacy, please avoid sharing detailed health history, symptoms, or other sensitive health information through these methods. Treatment questions and health concerns are best discussed during your appointment.
Please do not use email, website forms, or messaging for urgent medical concerns. If you are experiencing a medical emergency, please contact appropriate emergency services.